Help Desk
Contact the PYRON Helpdesk, either by email or phone:
Each Client Helpdesk request or report will be assigned a Ticket number for tracking.
Remote Helpdesk and vendor management of Client’s IT networks will be provided to Client by PYRON through remote means during Normal Hours of Operation defined as 7:00am – 5:30pm Mountain Time, Monday through Friday, excluding Holidays. Network Monitoring service will be provided 24 hours by 7 days per week by 365 days per year (24x7x365)
Holidays are currently defined as New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
PTI will perform requested services as directed outside of Normal Hours of Operation at our Standard Service Rate.